Reporting is vital to ensure adherence, compliance and service levels within any call center. The Evolved Call Center offers flexible reporting to meet the various needs of call center Supervisors, Management and Executives.
Queue reports provides the queue activity metrics for an individual queue, multiple queues, or by DNIS. Key metrics like call volume, abandoned calls, ASA, and service levels are readily available.
Agent reports provide rich insight into agent performance and behavior. Understand where time is spent and how calls are being handled.
Evolve IP Analyst is an Enterprise cloud-based BI (Business Intelligence) system that delivers accurate, and actionable analytics in an intuitive, self-service environment.